Whole-Person Community Care Implementation Case Study

This case study details the implementation of whole-person community care by Adult & Child Health in Central Indiana. The organization, which has been serving the greater Indianapolis area since 1949, transitioned to NextGen Healthcare to integrate their primary and behavioral health services. Previously, they operated with two separate electronic health record systems, which hindered their ability to provide cohesive care. The integration aimed to enhance patient safety and streamline care delivery, especially during the pandemic. The case study outlines how the organization utilizes portable technology to deliver care in the community, including virtual visits and mobile documentation. It also discusses the impact of NextGen Population Health in improving patient outcomes and managing care for underserved populations. The organization focuses on closing care gaps and ensuring patients receive necessary follow-up care. Additionally, the study highlights the use of financial and operational analytics to monitor trends and improve scheduling efficiency. Future goals include aligning practices with upcoming funding opportunities and state requirements.