Automation of Cross-Functional Processes at Sanctum Wealth Management

This technical report details the implementation of intelligent automation at Sanctum Wealth Management, a prominent wealth advisory firm in India. The organization faced significant challenges due to skilled employees spending over 10,000 hours annually on repetitive tasks across various departments. To address these issues, the firm automated over 70 cross-functional processes using the Nividous Intelligent Automation Platform. The report outlines the specific processes automated within departments such as broking, risk operations, wealth management, and client servicing. Each department experienced substantial improvements in efficiency, with reductions in manual errors and enhanced turnaround times. For instance, the broking team achieved a 56.51% improvement in efficiency, while the wealth operations team saw a 57.41% improvement. The automation not only streamlined workflows but also allowed employees to focus on strategic initiatives, thereby enhancing overall productivity and client satisfaction. The report concludes with insights into the future expansion of automation within the organization.