Matthews Specialty Vehicles Quality Control Improvement

This document is a customer testimonial detailing the improvements made by Matthews Specialty Vehicles (MSV) in their Quality Control and Final Inspections processes through the use of JPRO. Founded in 1992, MSV specializes in manufacturing custom vehicles, including coaches and trucks. The testimonial outlines how MSV faced challenges with delivery delays caused by minor diagnostic issues before implementing JPRO in 2021. With JPRO, MSV has enhanced their in-house diagnostic capabilities, allowing them to address issues more efficiently and ensure that every vehicle meets customer standards before delivery. The document also highlights the collaborative approach taken by MSV, involving various departments in the vehicle outfitting process to meet specific customer needs. Additionally, it discusses the training of staff in using JPRO and the support received from Noregon, which has further streamlined their operations. Overall, the testimonial emphasizes MSV's commitment to quality and customer satisfaction.