Development of Internal Chatbot for Knowledge Access

This case study outlines the development of an internal chatbot named 'Bonnie' by the BONVITA Group, a medium-sized family business specializing in communal catering. The objective of the project was to create a centralized, location-independent solution for accessing knowledge with consistent answers. The chatbot utilizes Azure OpenAI and Azure AI Search for processing internal content, ensuring that responses are generated from verified internal data to minimize the risk of inaccuracies. Bonnie supports multiple languages and can be accessed through various devices, providing quick and reliable information to staff in the kitchens and headquarters. The implementation process involved collaboration with novaCapta and focused on user-friendly design and functionality. Feedback from the pilot phase has been positive, indicating that Bonnie effectively reduces the time and stress associated with information retrieval in the kitchen. Future plans include integrating additional departments to enhance the chatbot's capabilities as a central knowledge hub.