Managed Services Support for Microsoft 365 Infrastructure

This case study details the collaboration between MEYLE AG and novaCapta GmbH regarding the management of MEYLE's Microsoft 365 infrastructure. MEYLE, a company specializing in high-quality spare parts for vehicles, faced challenges due to limited internal IT resources and the need for uninterrupted operations. To address these issues, MEYLE entered into a Managed Services contract with novaCapta, which included the creation of an Intune Support Forum within Microsoft Teams. This forum allows MEYLE administrators to communicate directly with novaCapta experts, facilitating quicker responses to Intune-related queries without the delays of traditional ticketing processes. The case study also outlines the importance of project-based consulting, particularly concerning Multi-Factor Authentication (MFA), where novaCapta provided tailored recommendations and support. Through this partnership, MEYLE has achieved significant time savings and improved administrative workflows, ensuring efficient management of their Microsoft tools.