Managed IT Program for Center for the Visually Impaired

This case study details the partnership between Novatech and the Center for the Visually Impaired (CVI) in Atlanta, Georgia. The organization, which serves individuals with vision loss, required a technology solution that minimized distractions for its staff, allowing them to focus on client services. Prior to Novatech's involvement, CVI faced challenges with IT issues that detracted from their mission. The managed IT program implemented by Novatech centralized support, improved response times, and ensured reliable accessibility tools. Key features of the solution included a unified help desk for all IT issues, faster ticket acknowledgment and resolution times, and ownership of complex problems, such as coordinating with software vendors. The results indicated a significant reduction in time spent on technical issues, with staff reporting that IT problems had become 'non-issues.' The partnership also provided predictable support costs and improved the overall accessibility experience for users relying on assistive technologies.