Bryan Health Human Understanding Patient Care Model

This case study outlines Bryan Health's implementation of the Human Understanding Metric (HUme) in its patient-care model. The HUme focuses on three core promises: Connect with Me, Listen to Me, and Partner with Me, which aim to enhance the patient experience by treating individuals as unique persons. Bryan Health's core values emphasize empathy and aim to connect with patients, aligning closely with NRC Health’s concepts of Human Understanding. The case study details systemic changes made by Bryan Health’s leadership to incorporate these principles into various organizational processes, including orientations, leadership meetings, and staff evaluations. These changes are designed to foster personal connections and improve communication between staff and patients. The leadership at Bryan Health believes that a strong foundation of communication and relationships is essential for effectively serving patients and addressing their needs. The case study highlights the synergy between Bryan Health's existing values and the educational resources provided by NRC Health.