HFS Horizons: Agentic Services 2026 Report

The document is a research report titled 'HFS Horizons: Agentic Services, 2026', which assesses agentic services across various service providers. It evaluates how effectively these providers assist enterprise clients in embracing innovation and realizing value through agentic AI. The report outlines three distinct Horizons of transformation: Horizon 1 focuses on functional digital transformation, Horizon 2 emphasizes enterprise transformation, and Horizon 3 addresses ecosystem transformation through Services-as-Software. The study analyzes the capabilities of 36 service providers, highlighting their strengths and development opportunities. It includes detailed profiles of each provider and introduces 'SaS Stars', recognizing those making significant progress in operationalizing agentic capabilities. The report aims to provide critical insights for enterprises on adopting agentic services, detailing the roles of service providers and ecosystem partners. The data collection for this report occurred between September 2025 and January 2026, reflecting the rapidly evolving landscape of agentic services.