Implementation of Nervecentre Patient Administration System

This technical report details the implementation of the Nervecentre patient administration system by University Hospitals of Leicester NHS Trust (UHL) in partnership with NTT DATA. The report outlines the challenges faced by UHL with their previous patient administration system, which was outdated and inefficient, affecting the quality of patient care. The new system aims to enhance efficiency, reduce errors, and improve the overall patient experience by streamlining case management processes. The deployment involved migrating 50 million data items without loss and required careful coordination to maintain hospital operations during the transition. Post-implementation, the report highlights improvements in staff efficiency and patient flow, with 7,000 staff members utilizing the new system daily. The report concludes with a focus on future digital innovations, including the potential integration of AI into clinical care delivery, emphasizing the ongoing commitment to enhancing patient care and operational efficiency.