SURA Customer Experience Enhancement Case Study

This case study explores how SURA, a leading Latin American insurance company, partnered with NTT DATA to implement GenAI and OCR technologies. The solutions improved customer understanding of insurance benefits and streamlined the reimbursement process, achieving over 80% efficiency in just three months. Discover how SURA's commitment to customer-first innovation transformed their operations and strengthened their mission to enhance the quality of life for Latin Americans.