Summary
The 2024 ServiceNow Insight and Vision Report presents findings from a global survey conducted by NTT DATA, highlighting the challenges organizations face in digital transformation. The report indicates that 73% of businesses have achieved less than half of their digital transformation goals over the past two years. It outlines how ServiceNow is increasingly viewed as a solution to overcome these hurdles, with 59% of organizations reporting over three years of usage. The report emphasizes the importance of IT service management (ITSM) and IT operations management (ITOM) as foundational capabilities. Additionally, it discusses the growing interest in generative AI (GenAI) and cybersecurity as essential components of service management. Businesses are seeking to consolidate their technology investments and improve operational efficiencies through ServiceNow. The findings suggest that ongoing support and strong partnerships are crucial for maximizing the value derived from ServiceNow, particularly in enhancing customer experiences and supporting environmental, social, and governance (ESG) initiatives.
