Business and Technical Requirements for New Telco Models

This document is a technical report that outlines the evolving landscape of the telecom industry and the new business models emerging in response to market challenges. It details the significant investment requirements and lower margins that have led to a decrease in return on invested capital for telecom operators. The report describes how traditional telecom operators are facing challenges from digital-native companies and new service delivery models enabled by advanced technologies such as AI and IoT. It presents various strategies operators are employing to enhance efficiency, digitize processes, and adopt customer-first approaches. Additionally, it discusses the need for operational flexibility and the adoption of modular architectures to support new service models. The document also identifies specific requirements for infrastructure-oriented telcos, emphasizing agility, visibility, and the necessity for well-managed operational processes. Furthermore, it highlights NTT DATA's solutions aimed at supporting these new operator models through integrated OSS/BSS systems and real-time monitoring capabilities.