Modern Workplace Transformation for State Agencies

This guide discusses the transformation of workplace environments within state and local government (SLG) agencies to meet modern user expectations. It outlines the challenges faced by SLG leaders in adapting to consumer-style work environments and the necessity to transition from legacy systems to modern digital workplaces. The document presents guiding principles, referred to as 'north stars,' aimed at improving citizen experience, increasing workforce productivity, and fostering a transparent and integrated enterprise. It details the importance of technology leadership and reducing organizational risks through strategic investments. The guide also highlights conventional workplace challenges, such as siloed operations and outdated technology, which hinder effective service delivery. Recommendations for adopting innovative technologies and best practices are provided to enhance operational efficiency and user satisfaction. The document synthesizes research from leading analyst firms and insights from NTT DATA’s SLG clients, emphasizing the need for a cohesive approach to digital transformation in the public sector.