Optimizing Repair Processes and Asset Management for Embraer

This document is a case study detailing the digital transformation initiatives undertaken by Embraer to enhance its repair processes and asset management. The company faced operational inefficiencies due to fragmented systems and increasing order volumes, prompting the need for a unified solution. The integration of Salesforce Service Cloud and Salesforce Manufacturing Cloud, along with the implementation of Google Cloud technologies, aimed to centralize information management and streamline operations. The project, known as Repair Digital, focused on reducing turnaround times and improving parts availability through advanced technologies, including generative AI. The collaboration between NTT DATA and Embraer involved a comprehensive design phase to ensure the new system met the specific needs of various departments. The outcomes included a 30% reduction in repair cycle time and a 15% increase in order fulfillment rates, marking a significant milestone in Embraer's operational efficiency and innovation strategy.