Nuance Patient Engagement Solutions Performance Report

This performance report provides an initial look at customer experiences with Nuance Patient Engagement Solutions (PES) as of August 2023. The report outlines how PES aims to enhance patient engagement through omnichannel engagement technology and automated personalized interactions. It includes feedback from five customers across three organizations, highlighting overall satisfaction with Nuance's expertise, management responsiveness, and service coverage. Customers appreciate the integration capabilities with core systems like EHR and CRM but express a desire for improvements in technology delivery and product offerings. The report documents key functionalities adopted by organizations, customer satisfaction metrics, and expected outcomes, along with insights into the competitive landscape. It also discusses the importance of effective communication and operational readiness for successful implementation. The findings suggest that while customers are generally satisfied, there are areas for enhancement that could further align the solution with organizational needs.