Cisco and Nutanix Cooperative Support Model Guide

This guide outlines the cooperative support model established between Cisco and Nutanix, focusing on their hybrid multicloud solution. It details the process for customers to obtain support, emphasizing that Cisco serves as the primary point of contact for both hardware and software issues. The document describes the integrated support workflow, which includes issue categorization and routing by Cisco to ensure efficient resolution. It also highlights the unique value propositions of the partnership, such as eBonding for seamless collaboration and proactive support through Cisco's telemetry and insights. The guide further explains the automated deployment capabilities enabled by the integration of Nutanix Prism Central with Cisco Intersight. Additionally, it mentions the joint responsibility of Cisco and Nutanix in managing support cases, knowledge sharing initiatives, and the use of AI and automation to enhance the support experience. Overall, the document serves as a comprehensive reference for understanding the support framework between the two companies.