Wyndham Hotels SaaS Security Implementation Case Study

This case study documents Wyndham Hotels & Resorts' implementation of Obsidian for enhancing its SaaS security practices. The company, characterized as a global hospitality leader with a cloud-first approach and a portfolio exceeding 300 SaaS applications, faced significant challenges following its separation from its parent company in 2018. Key issues included fragmented log data across multiple platforms, which complicated incident investigations and increased risks associated with third-party vendors. The selection of Obsidian was driven by its ability to provide both threat detection and posture management within a single platform, a feature that competitors lacked. Wyndham's cybersecurity team, led by Joseph Gothelf, emphasized the importance of efficient incident response, noting that a major security event was assessed within five minutes using Obsidian. The study highlights how Obsidian's capabilities, such as consolidated SaaS visibility and proactive supply chain monitoring, have transformed Wyndham's security operations, allowing the lean team to effectively manage risks and respond to potential breaches.