Usability Challenges and Solutions for Internet-Delivered Television

This technical report addresses the usability challenges faced by older adults in accessing internet-delivered television services. It outlines a usability project commissioned by Ofcom and conducted by DTG in collaboration with i2Media, focusing on identifying barriers and proposing solutions to enhance inclusivity. The report details user-centric research methodologies and findings from initial testing, which revealed significant usability drop-offs when transitioning from traditional navigation methods to modern interfaces. Key barriers identified include interface complexity, unfamiliar terminology, and inconsistent feedback, which can hinder user confidence and independence. The report also presents the development of a simplified navigation demonstrator, the 'TV Simple Screen,' aimed at improving user experience. Recommendations for industry action include publishing best practice guidelines for inclusive design, embedding user-centric features in mainstream products, and prioritizing intuitive interfaces. The report emphasizes the need for collaborative efforts among stakeholders to implement inclusive solutions and stimulate innovation in digital television services.