Pediatric Associates of Connecticut EHR Implementation Case Study

This case study details the implementation of Office Practicum (OP), a pediatric-focused electronic health record (EHR) system, at Pediatric Associates of Connecticut, which serves approximately 16,000 patients. The practice faced challenges with a previous EHR implementation that caused staff frustration and operational inefficiencies. The decision to switch to OP aimed to enhance clinical, operational, and financial management. The onboarding process was characterized by structured implementation, comprehensive training, and ongoing support, which significantly improved staff morale and operational efficiency. The case study outlines the specific needs that led to the selection of OP, including its pediatric functionality and integration with state immunization registries. Key features of the implementation included early system access, department-specific training, and proactive support during the Go-Live phase. The transition resulted in improved workflow efficiency and operational independence, enabling the practice to focus on quality patient care and future growth.