Launching ONE Order Implementation Guide

This guide documents the strategic transition to ONE Order, an initiative by the International Air Transport Association (IATA) aimed at modernizing airline reservation and accounting systems. The paper outlines lessons learned from Air France-KLM's implementation of ONE Order, emphasizing the necessity for a long-term commitment from airlines to achieve the intended benefits. It details the importance of articulating a clear rationale for the transition, engaging stakeholders across all airline functions, and balancing strategic and financial benefits to gain executive support. The guide presents a structured approach to implementing ONE Order, highlighting the need for thorough planning and stakeholder engagement to navigate the complexities of this significant change. Additionally, it discusses the evolution of airline retailing and the challenges posed by existing passenger service systems, underscoring the potential for enhanced customer experiences through the adoption of ONE Order. The document serves as a roadmap for airlines considering this transition.