Shipper Perspectives on Rail and Trucking Dynamics

This report presents findings from the Oliver Wyman 2025 North American Shipper Survey, focusing on the evolving preferences of shippers regarding rail and trucking services. It outlines key discussion points, including the current state of truck rates and the implications for rail intermodal transport. The report details four primary themes identified from shipper feedback: the need for railroads to be more responsive, build closer customer relationships, enhance service reliability, and improve pricing strategies. Additionally, it highlights the impact of technology on improving customer interactions through automated alerts, real-time tracking, and predictive analytics. The report also notes that while some rail shippers perceive improvements in customer-centricity, a significant portion reports a decline in performance. Furthermore, it discusses the competitive landscape, emphasizing that outsourcing transportation can disadvantage rail services. The findings indicate that volume growth is essential for railroads to realize their potential benefits in the supply chain.