Challenging Industry Beliefs in Musculoskeletal Care

This report from the Omada Insights Lab presents findings that challenge prevailing assumptions in the healthcare industry regarding the delivery of care for musculoskeletal (MSK) conditions. It outlines the effectiveness of Omada's virtual physical therapy program, which emphasizes timely access to care and strong patient-provider relationships, particularly through video visits. The report details that evidence suggests virtual physical therapy can achieve clinical outcomes comparable to in-person therapy, with benefits including reduced rehospitalizations and high patient satisfaction. It describes how the program aims to improve pain and function for members with acute injuries and chronic conditions by pairing them with licensed physical therapists for assessments and care via video visits. The report also discusses the insights gained from analyzing patient and provider behaviors that lead to successful care episodes, emphasizing the importance of direct patient access to qualified specialists and the role of technology in enhancing care delivery.