Return on Health Framework for Virtual Care Value Assessment

This report presents the Return on Health framework developed by the American Medical Association (AMA) to evaluate the value of virtual care programs. The framework emphasizes a holistic approach to assessing value by focusing on five key value streams: Clinical Outcomes, Quality and Safety; Access to Care; Member Experience; Care Team Experience; and Impact on Healthcare Cost and Utilization. It aims to provide a comprehensive perspective on the benefits of virtual care, moving beyond traditional return on investment (ROI) metrics. The report outlines the importance of health equity, which is integrated across all value streams, ensuring that diverse populations receive equitable care. Additionally, it discusses the need for rigorous methodologies in measuring ROI, including the use of peer-reviewed research and real-world data to enhance credibility. The findings underscore the necessity for virtual healthcare to adopt a multifaceted approach to demonstrate its value effectively, particularly in the context of evolving healthcare needs and expectations.