Over-the-Phone Interpretation Service Overview

This document is a guide detailing Propio's over-the-phone interpretation (OPI) service, which connects users to professional interpreters in over 300 languages, available 24/7. It outlines the service's capabilities, including industry-specific expertise in healthcare, legal, financial, and business contexts. The guide explains how the OPI service ensures secure connections and fast response times, with an average connection time of 8 seconds for Spanish and 14 seconds for other languages. It also describes the implementation process, emphasizing ease of access through various devices and the Propio ONE app. Additionally, the document highlights the ongoing quality assurance measures in place, including call audits and client ratings, to maintain high standards of service. Compliance with HIPAA, FERPA, and other regulations is also addressed, ensuring that interpreters adhere to industry-recognized standards. The guide concludes by summarizing the benefits of using Propio's OPI for effective multilingual communication.