Summary
This research report by IDC Custom Solutions details the business value derived from the use of Omnissa App Volumes. It outlines the positive impact on the delivery and management of virtualized applications and desktop services as reported by interviewed customers. The findings indicate that users experienced a significant improvement in user and customer experience due to faster and higher-quality delivery of applications. The report highlights several key benefits, including an 81% increase in user access to new functionality per week and a 90% reduction in the time required to deliver new app functionality. Additionally, it notes that helpdesk teams became 56% more efficient, managing 129% more applications per full-time equivalent. The infrastructure benefits are also significant, with a 55% higher storage use rate and a 95% reduction in unplanned downtime. Overall, the report emphasizes the efficiency gains in application management and support, contributing to enhanced customer services.
