Omnissa Customer Experience Improvement Program

This document is a guide detailing the Omnissa Customer Experience Improvement Program (CEIP), which aims to enhance the company's products and services through the collection of technical information regarding customer usage. The CEIP collects various types of data, including configuration data, feature usage data, performance data, and product logs, all associated with customer identifying information. The collected data serves multiple purposes, such as making recommendations for product usage, improving product quality, and providing customer insights. Additionally, the data is used to enhance customer support and inform marketing and sales efforts. The document outlines the types of data collected, the methods of collection, and the intended uses of the data to better understand customer interactions and improve overall product engagement. Customers are encouraged to avoid entering personal or sensitive information during the configuration of their systems. Updates to the program and practices will be communicated periodically.