Omnissa Service Usage Data Program Overview

This document is a guide to the Omnissa Service Usage Data Program (SUDP), which outlines the collection and use of data related to customer engagement with Omnissa hosted services for the improvement of products and services. Under the SUDP, Omnissa collects various types of service usage data, including configuration data, feature usage data, and performance data, all gathered via automated means. The collected data is associated with customer identifying information but is processed in accordance with privacy notices. The guide details several uses of the data, such as making recommendations to enhance service health, improving customer experience, and analyzing usage patterns to inform service improvements. It also discusses how the information is utilized for proactive customer support and marketing efforts, ensuring that customers are informed about relevant products and services. Additionally, the document notes that updates may be made to reflect changes in the SUDP, encouraging periodic reviews for the latest practices.