Dynamic Resource Scheduling Implementation at Riverside Housing

This case study outlines the implementation of the Dynamic Resource Scheduling (DRS) solution by Riverside Housing Associations to enhance their field service operations. Riverside, established over 90 years ago, provides social housing and support services in England and Scotland. The case study details how DRS improved appointment scheduling by considering travel times and reducing the need for manual intervention from planners. The pandemic posed significant challenges, necessitating adaptations in service delivery while maintaining customer satisfaction. Specific features of DRS, such as Covid symptom notifications and the ability to manage job priorities, are discussed. The transition from paper to digital processes is highlighted, emphasizing the reduction in administrative burdens and improved operational efficiency. The integration of DRS with Advanced's Job Manager further enhanced communication between office staff and field workers, providing real-time updates and improving customer service. Overall, the case study illustrates how DRS has supported Riverside in maintaining service quality during unprecedented times.