NatWest and Adobe OneID Integration Case Study

This case study details the integration of OneID® with Adobe Acrobat Sign by NatWest, aimed at enhancing identity verification processes in its Structured Finance business across multiple countries. Traditionally, NatWest relied on SMS-based authentication, which posed significant risks such as phishing and inefficiencies that negatively impacted customer satisfaction. The OneID® solution provides a bank-verified digital identity that ensures a higher level of assurance and a seamless user experience. The implementation has resulted in nearly a 100% completion rate for identity verification, drastically reducing processing times from days to seconds. The solution also enhances security by creating a digital audit trail that proves the signer's presence and identity. Furthermore, the OneID® access network allows businesses to access identity data from over 200 countries through a single API, facilitating various identity verification methods. Overall, the integration has improved operational efficiency and customer satisfaction for NatWest.