Centralized Triage and Dispatch for Radiology Requests

This document is a use case that outlines the implementation of a centralized triage and dispatch system for high-volume radiology requests within an independent, physician-owned radiology group. The organization serves hospitals, clinics, and ambulatory facilities across a wide geographic area, employing a large team of radiologists for imaging interpretation and image-guided interventional services. The document details the challenges faced by hospitals in submitting imaging-related requests, which often lacked clarity regarding the appropriate radiologist responsible for handling them. It describes how the centralized system improves request routing, ensuring timely responses by utilizing predefined message templates and an air-traffic-control-style coordination layer. The outcome of this system includes reduced missed calls, balanced workloads among radiologists, and enhanced accountability across multiple facilities. The use case is particularly relevant for organizations that support multiple clinical sites and require precise routing of time-sensitive requests.