Communication Solution Implementation at Boston Children's Hospital

This case study details the implementation of OnPage as a communication solution at Boston Children's Hospital, a leading pediatric hospital in the US. The hospital serves over 600,000 patients annually and sought to enhance its clinical communication and collaboration by replacing outdated pager systems. Traditional pagers were found to be ineffective due to their limited capabilities, necessitating a more innovative approach. OnPage offers HIPAA-compliant messaging capabilities, allowing for persistent alerts for up to eight hours until read, which increases reliability in urgent situations. The solution enables immediate and secure communication among doctors through a mobile app, facilitates the creation of digital on-call schedules, and maintains a log of communication for traceability. The results include improved alerting mechanisms, enhanced compliance with HIPAA regulations, and effective routing of messages to appropriate medical personnel. This implementation reflects Boston Children's commitment to optimizing communication in healthcare delivery.