OnPage Incident Alert Management System Overview

This document is a case study detailing the implementation of OnPage's incident alert management system at a major data center. The objective of the case study is to illustrate how OnPage effectively reduced downtime and improved IT communication for the data center, which serves various high-profile clients. The data center faced significant challenges, including missed alerts and high costs associated with their previous paging system. The OnPage solution provided immediate alerts to on-call engineers, established escalation policies for unacknowledged alerts, and included secure chat features for real-time collaboration. As a result, the data center achieved significant reductions in downtime during critical incidents, ensured timely incident resolution, and realized cost savings. The case study highlights the effectiveness of OnPage's system in enhancing operational efficiency and reliability in IT communications.