OnPage Incident Management System Implementation

This document is a case study detailing the implementation of OnPage's incident management system by a global leader in real estate and investment management. The organization faced significant challenges in its after-hours operations and on-call response processes, which included missed notifications and inefficient manual routing of alerts. To address these issues, the organization partnered with OnPage to centralize its communication and incident response workflows. Key components of the deployment included automated alerting from building management systems, intelligent alert routing to the appropriate technicians, and centralized on-call schedules for various teams. The system also provided persistent alerting capabilities and mobile visibility for technicians, enhancing collaboration and response times. By integrating OnPage, the organization established a more reliable and scalable incident response process, improving overall operational efficiency and service continuity across its facilities.