Replacement of Traditional Pagers at St. Francis Hospital

This case study details the transition from traditional pagers to the OnPage incident alert management system at St. Francis Hospital. Dave Cote, the Manager of Telecom & Network Engineering, faced the challenge of replacing over 2000 outdated pagers while addressing the needs of various hospital departments. The staff sought a cost-effective, secure, and reliable mobile messaging solution that would eliminate the monthly fees associated with traditional pagers and reduce the burden of carrying multiple devices. The implementation of OnPage enhanced communication workflows, providing advanced features such as high-priority alerting and incident reporting for the IT department. Physicians benefited from HIPAA-compliant chat features, ensuring secure data exchange without the need for additional devices. The management saw a significant reduction in costs related to paging infrastructure while improving overall communication. The results included improved response times for both IT teams and healthcare providers, leading to enhanced patient and employee experiences.