A.G. Rhodes Case Study on Labor Cost Reduction

This case study details the implementation of OnShift workforce management software at A.G. Rhodes, a nonprofit long-term care and rehabilitation provider. The organization faced several challenges, including a lack of visibility into scheduling gaps, reliance on historical data, and manual scheduling methods that frustrated care team members. The objective was to modernize scheduling practices and improve workforce management. Key results included a 100% increase in shift pick-ups within the first month, a 42% decrease in shift incentives, and a 16% reduction in employee turnover. The software provided mobile access for care partners, enabling them to manage their schedules effectively. Additionally, real-time insights allowed for proactive management of scheduling gaps, aligning staffing with resident needs. The case study outlines how these improvements not only enhanced operational efficiency but also contributed to a better employee experience, promoting person-centered care and reducing costs significantly.