Brightwater Senior Living Employee Retention Case Study

This case study examines the implementation of OnShift's workforce management and employee engagement software at Brightwater Senior Living, which operates 12 communities across the U.S. and Canada. The study outlines the challenges faced by Brightwater, including burdensome administrative tasks, outdated scheduling tools, and employee dissatisfaction due to inflexible work schedules. The objectives of using OnShift included improving employee satisfaction and streamlining scheduling processes. Key results highlighted in the case study include a 50% decrease in overtime hours, a 51% decrease in agency hours, and a 94% employee satisfaction rate. The study details how OnShift Engage facilitated open communication through in-app messaging and surveys, allowing for regular feedback from employees. It also describes the automated rewards system that recognizes employee excellence and enhances engagement. Overall, the case study presents a comprehensive view of how technology can modernize the employee experience and improve retention rates in the senior living industry.