Ciena Healthcare OnShift Scheduling Case Study

This case study details the implementation of OnShift scheduling software at Ciena Healthcare, a national network of skilled nursing and assisted living facilities. The document outlines the challenges faced with traditional paper scheduling, including inefficiencies, lack of transparency, and difficulties in managing overtime. After adopting OnShift, Ciena Healthcare reported significant improvements, including a 73% reduction in agency hours and $427,000 in annual administrative cost savings. The case study highlights the benefits of OnShift's mobile app, which allows employees to submit shift requests and view schedules, thereby increasing employee autonomy and engagement. Additionally, the software's reporting tools helped reduce monthly overtime percentages by 32% at specific facilities. The case study emphasizes the importance of transparent communication and the ability to gather employee feedback through OnShift Engage, which sent out 162,000 surveys in a year. Overall, the implementation of OnShift led to enhanced scheduling efficiency and improved employee satisfaction.