Case Management Enhancement with Ontic at UNFI

This case study outlines the implementation of the Ontic Platform by United Natural Foods, Inc. (UNFI) to enhance their corporate security and asset protection operations. Following an acquisition that nearly doubled the company's size, UNFI's security team faced challenges such as a dramatic increase in reported incidents and the need for centralized tracking of potential workplace violence risks. The team, initially consisting of four members, recognized the necessity to scale their case management capabilities. By adopting Ontic, they improved their ability to monitor threats and manage investigations effectively, conducting approximately 200 investigations over six months. The platform's flexibility allowed for customization and integration with research tools, leading to significant cost savings and recovery, amounting to about $2 million in 2022. The partnership with Ontic has evolved, enabling the security team to expand their program and enhance safety measures across the organization.