Louvre Hotels Group Commission Payment Optimization Case Study

This case study details the challenges faced by Louvre Hotels Group in managing commission payments across its extensive portfolio of over 1,600 hotels in 54 countries. The document outlines the group's need for a streamlined solution to handle payment processing efficiently, particularly in light of increasing online travel agency bookings. Louvre Hotels Group selected the CommPay solution from Onyx, recognizing its industry expertise and capability to automate the commission payment process. The implementation of CommPay not only improved the speed and efficiency of payments but also allowed hotel staff to concentrate on critical priorities, including addressing the impacts of Covid-19. Additionally, the partnership with Onyx facilitated the development of a new third-party business model, enhancing satisfaction among travel agencies and hotels alike. The case study concludes with insights from Olivier Daurat, VP Sales & Distribution, emphasizing the positive outcomes of the collaboration and the establishment of a partner framework for future engagements.