Tourvest Travel Services Case Study on Onyx Solutions

This case study details the experience of Tourvest Travel Services with Onyx Solutions, specifically focusing on the RecoverPro and SurePay systems. The document outlines the challenges faced by Tourvest, including administrative burdens and difficulties in transaction reconciliation, which negatively impacted client satisfaction. The need for a more efficient solution led them to reconsider their partnership with an outside vendor. After re-engaging with Onyx, the benefits of the solutions became evident, as they were able to identify and pay out previously unrecognized commissions. The implementation of the RecoverPro Reporting Portal significantly improved their reporting capabilities, moving away from manual spreadsheets to a more streamlined process. This portal provided valuable insights into commission volumes and hotel partner performance, which enhanced the overall efficiency of their operations. The case study concludes with key performance metrics, highlighting a 95% confirmation rate of commissions paid and a total of $630,858 in commissions processed through RecoverPro.