Oomnitza Case Study on Pacific Dental Services

This case study outlines how Oomnitza assisted Pacific Dental Services (PDS) in managing their technology environment across approximately a thousand dental offices in 24 states. PDS faced significant challenges due to a lack of governance and visibility into their 60,000 assets, which affected procurement forecasting, security, service delivery efficiency, and customer experience. The deployment of an Enterprise Technology Management solution enabled PDS to improve asset management and lifecycle oversight. As a result, PDS achieved a 25% cost savings, discovered 30% more assets than previously known, and saved over 160 hours per month in service delivery. The case study highlights the transition from outdated databases to a comprehensive management system that enhances asset utilization and user experience while reducing wasteful expenditures. The insights provided by PDS's leadership emphasize the value of improved visibility and accurate forecasting in technology management.