Global Connectivity Services Service Brief

This service brief outlines Open Systems' Global Connectivity Services, which aim to provide flexible and cost-effective internet connectivity while minimizing management complexity. The document details the offerings, which include managed last-mile access and a high-performance WAN backbone, ensuring predictable quality and availability through a single accountable contract. It highlights the extensive reach of the service, with line sourcing available in over 180 countries and more than 500 Points of Presence (PoPs) near major cloud providers. The brief also describes three service levels: Customer Portal for visibility and control, Expert Support for execution and optimization, and Designated Account Management for strategy and customization. Each service level is designed to enhance performance, reduce complexity, and accelerate time-to-value by providing tailored solutions and 24/7 support. The document emphasizes the importance of end-to-end Service Level Agreements (SLAs) for quality and availability across both last-mile and backbone connectivity.