OpenText Identity Governance Cloud Transition Case Study

This case study details OpenText's transition to a cloud-based identity governance solution utilizing AWS. The document outlines the challenges faced by OpenText, a global technology provider, in creating a seamless end-user experience while migrating business-critical solutions to the AWS cloud. It describes the implementation of NetIQ Identity Manager, Access Manager, and Advanced Authentication to enhance functionality and streamline backend services. The case study highlights the introduction of the Cloud Bridge for bi-directional communication between on-premises and cloud systems, which significantly improved scalability and cost predictability. It also discusses the establishment of a SaaS Center of Excellence to oversee the migration and the integration of identity governance across various applications. The document emphasizes the importance of maintaining data hygiene and compliance during this digital transformation, particularly in the context of the challenges posed by the COVID-19 pandemic. Overall, it presents a comprehensive view of the strategies employed to reduce business complexity and enhance operational efficiency.