Vendor Selection Matrix for Enterprise Service Management Solutions

This document is a Vendor Selection Matrix report for Enterprise Service Management (ESM) solutions, detailing the top global vendors for the year 2023. It outlines the evaluation methodology, which combines survey results from over 1,500 enterprise IT and business managers with analyst insights. The report identifies key trends in the ESM market, emphasizing the importance of workflow automation and the evolving role of IT in digital transformation. It highlights how organizations are increasingly seeking to automate workflows beyond traditional IT services, adapting to the demands of a digital business environment. The report presents a matrix that ranks vendors based on their performance in strategy execution and overall effectiveness, providing a valuable resource for decision-makers looking to select suitable ESM solutions. The document also includes demographic insights about survey participants, illustrating the diverse backgrounds of enterprise managers involved in the evaluation process.