Yardi Users Case Study on Resident Satisfaction

This case study examines the challenges faced by property management companies in engaging residents and collecting feedback, particularly in the context of Yardi users. It outlines how these companies often struggle with staff shortages and limited solutions for measuring resident satisfaction, leading to an inconsistency in online reviews. The study presents Opiniion as a solution that integrates with Yardi's property management software to automate the collection of resident feedback and online reviews. By implementing this automated approach, properties have seen a significant increase in review volume and resident satisfaction ratings. The case study details the transition from traditional feedback methods to a more effective, automated strategy that has resulted in a substantial increase in both the quantity and quality of resident reviews. The findings highlight the importance of understanding resident experiences to enhance overall satisfaction and improve property ratings.