Coforge Managed Services Delivery Case Study

This case study details the implementation of OpsRamp's cloud-based architecture in Coforge's managed services delivery. The document outlines how OpsRamp provided significant benefits, including enterprise-grade security, ease of adoption, and rapid provisioning. It describes the challenges faced by Coforge, particularly in troubleshooting critical incidents and managing identical issues reported through various tools. The case study highlights the operational visibility gained through OpsRamp's support for diverse IT environments, enabling Coforge to manage incidents, changes, and problems effectively. It also explains the integration framework that allowed Coforge to reduce the time spent on triaging incidents by 80% and automate nearly 40% of manual activities. Additionally, the document presents the financial benefits realized, including over $100,000 in savings from tool consolidation in the first year. The case study emphasizes the importance of OpsRamp in enhancing infrastructure management and service delivery efficiency for Coforge.