Summary
This case study details the implementation of the OpsRamp digital operations management platform by Zebra Technologies Corporation to enhance its service delivery operations. Zebra, a company specializing in enterprise mobile computing and barcode solutions, faced challenges with its legacy monitoring tool, which generated excessive alerts and lacked visibility into its multi-cloud infrastructure. The OpsRamp platform was introduced to streamline alert management, improve incident response times, and provide a unified view of monitoring across various environments. Key benefits included reduced alert noise through intelligent filtering, enhanced event correlation using machine learning, and multitenant capabilities for better compliance with customer requirements. The case study outlines how OpsRamp's integrations with third-party tools and its centralized monitoring capabilities have improved operational efficiency, allowing Zebra to focus on critical customer-impacting issues. The transition to OpsRamp has positioned Zebra to better support its SaaS portfolio and maintain high service levels for its diverse customer base.
