Technical Dress Rehearsal Process for Epic Go-Live

This document is a guide detailing the Technical Dress Rehearsal (TDR) process essential for a successful Epic Go-Live. It outlines the significance of addressing workstation and printer issues, which are major factors affecting Go-Lives. The TDR process involves extensive coordination among various teams, including infrastructure, field services, and application teams, to ensure effective issue remediation. The document describes Optimum's approach, which includes customized testing based on departmental needs, collaboration with stakeholders, and proactive issue resolution. It emphasizes the importance of thorough validation processes, including exhaustive testing and documentation to ensure the correct deployment of end-user devices. The guide highlights the experience of Optimum in managing over 100 complex Epic implementations, showcasing their commitment to continuous improvement and efficient issue resolution. Overall, the TDR process aims to align with organizational leaders to enhance the Go-Live experience and minimize disruptions.