Flexible Incident Coverage Options for Organizations

This document is a service brief detailing the Flexible Incident Coverage Options available through Optiv's Incident Response Retainer (IRR) program. It outlines how organizations can minimize disruptions to their operations by partnering with Optiv for incident response. The document explains the benefits of professional onboarding, guaranteed service-level agreements for event handling, and the application of a best practice framework to incidents. It highlights the flexible packages offered, which include options for remote and onsite responses, as well as the ability to repurpose unused hours for other services. The Optiv Incident Management Framework is built from industry best practice standards such as NIST, SANS, ISO, and PCI. The brief also mentions the availability of 24/7 support through Optiv-staffed Security Operations Centers and the inclusion of restoration and recovery services. Additionally, it provides information on the qualifications of the Optiv team and the resources available to clients.