DHL Case Study on Risk Management Solutions

This case study details the collaboration between DHL and Origami Risk in enhancing risk management practices across DHL's operations in the UK and Ireland. The document outlines the implementation of Origami Risk’s risk management information system (RMIS), which includes tools for claims management and policy management, as well as integration with daily video data feeds from dash-cams in delivery vehicles. The primary objective is to improve the performance of casualty and cargo claims operations through better data capture and analytical capabilities. The case study presents the results achieved, including accelerated claims processing, improved safety culture, and enhanced overall performance of the risk management team. Additionally, it discusses the pilot program for accident reporting using dash-cams and the ongoing expansion of the RMIS into Eastern Europe, highlighting the adaptability of the established template for different regional requirements. Overall, the case study illustrates the significant benefits of the partnership in driving safety and efficiency.